This Privacy Policy explains how Voyage Threads processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tours.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction of processing. You may also raise concerns about how your data is handled and request clarification about the categories of data we process.
To protect privacy and security, we may ask for information needed to verify your identity before acting on a request. Some requests may be limited where we must retain information for legal, contractual, or operational reasons.
We keep personal data only for as long as needed for the relevant purpose, including booking administration, customer communication, accounting, legal compliance, and recordkeeping. When data is no longer required, we delete it or anonymize it unless a longer retention period is needed under law or for the establishment, exercise, or defense of legal claims.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the effective date shown or, if no date is shown, from the time it is posted.
We may process identification details, contact details, booking information, group size, dietary information, meeting-point details, payment-related records, communication content, and limited technical data such as device and usage information. Where relevant to a private culinary route or guided tasting walk, we may also record preferences needed to arrange the route, confirm venue availability, and manage the experience.
We collect personal data when you submit a consultation request, contact us by email or phone, provide dietary or route preferences, complete payment steps, or communicate with us before or during a tour. We may also receive limited information from payment processors, booking-related service providers, and technical systems that support the website and communications.
We may use essential cookies to support security and basic navigation, preference cookies to remember settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and retention period.
We use standard cookie controls to manage essential site functions and, where applicable, preference, analytics, and similar operational cookies. You can block or delete cookies through your browser settings, but some site features may not function properly if essential cookies are disabled.
We use personal data to respond to inquiries, manage consultation requests, arrange dates and group details, collect dietary information, confirm venue availability, prepare route and tasting arrangements, process payments, coordinate meeting-point check-in, deliver guided experiences, provide post-tour recommendations, maintain records, secure our systems, and meet legal and accounting obligations.
We may share personal data with service providers that assist with website hosting, communications, payment processing, booking administration, and related technical support. Where a tour requires coordination with a venue or tasting location, we may share only the information needed to confirm availability, dietary notes, or meeting arrangements.
We may disclose personal data where required to comply with law, respond to lawful requests, protect our rights, or support investigations involving fraud, security, or misuse of our services. We may also share information when necessary to establish, exercise, or defend legal claims.
When GDPR applies, we rely on lawful bases such as performance of a contract, steps taken before entering a contract, legal obligations, and our legitimate interests in operating and improving the website and services. For optional processing, we may rely on consent where required.
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, related cross-border processing.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to request portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
